After taking over responsibilities in the New Growth Department in October 2012 I helped to create and implement a "scorecard" for the department.

This created individual accountability and created a greater awareness of the issues the department was facing.  

As a result of the implementation the following things have occurred:

• Estimation vs. Actual cost has moved from 50% cost overruns to 8% cost overruns
• New Meter Sets have gone from an 87% success rate to a 98% success rate
• We moved internal resources to be more evenly aligned with the workload
• Overall satisfaction with performance from internal and external customers has improved