Measured Improvements

Improved Individual Performance

As part of my responsibilities as the Supervisor of Field Services I implemented a quarterly survey for every employee in my work group.  The survey is completed by all internal employees that the surveyed employee has interacted with during that quarter.

We measure the areas of timeliness, communication, and effectiveness on a scale of 1-5 (5 being the highest).

I review the results with every employee at the end of each quarter and we develop a plan to improve performance.

From October 2014 to June 2015 the group of employees surveyed improved significantly in every area surveyed.

Increased Efficiency and Cost Savings

As part of my role as Supervisor of GIS/Engineering I made efforts to remove or dependence on third party contractors and increase the knowledge base within the work group.

Over a period of years we were able to:

• Reduce dependency on third party contractors from 117 projects per year in 2006 to 0 in 2011
• Save $457,938 by using existing resources to complete engineering jobs without adding headcount
• Save $234,828 by using existing resources to design engineering jobs without adding headcount

The end result was a $692,766 savings and increased capabilities and knowledge base of existing employees.